FCS1 Maintenance

Streamline service maintenance with automated requests and scheduling, configurable to align with your operational priorities.

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Key Benefits

Track energy consumption, optimize costs, reduce downtime, and mitigate risks with precision and control.

Meter reading reporting

Plan meter reading schedules based on location and required frequency. Track and analyze kWh consumption across hotel rooms.

Vendor & asset management

Reduce Total Cost of Ownership (TCO) and minimise expenses. Monitor depreciation and purchase prices with proper accounting.

Inventory stock reporting

Minimize equipment failures and expedite repairs by streamlining issue reporting and resolution, reducing liability risks.

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Create & Assign Corrective Maintenance

Handle defects and repairs as required. Track completion and distribute tasks based on matching tags for skill-sets, and system will assign the maintenance order to the relevant department.

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Preventive Maintenance

Plan ahead based on maintenance of assets in your property. Schedule preventive maintenance ahead of time. Set reminder alerts by assets, notifications, resolution time.

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Customizable Checklists

Register all property assets and vendor contacts, warranties to ensure accurate and organized records. Create defect checklists from engineering tasks to guest requests. Add photos and comments, acknowledgements for clarity.

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Manage Inventory Anywhere, Anytime

Maintain clear visibility over your inventory and manage stock levels seamlessly. Track costs, receive low-stock alerts, and ensure your team has what they need to keep the property running, without interruption.

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Interactive 2D Map Views

Have an overview of your assets and open tasks, at a glance. Monitor your teams’ output and prioritize areas requiring immediate attention.

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Assign Corrective Maintenance In Two Clicks

Tackle unexpected breakdowns on the spot.

Automatically assign and dispatch the task to the right technician.

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Full Suite Hospitality Products. Seamless Integration.

Sync your PMS, in-room controls, and more to FCS1 for two-way updates, in real time, from any device.

From room status & guest data, to mini bar and linen posting, add FCS1 to your stack and experience the power of integration.

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Is FCS1 suitable for all types of hotels?

FCS1 is built to scale with your business—whether you're managing a single boutique property, a full-service resort, or an entire portfolio of hotels across multiple locations. Its flexible architecture allows you to configure workflows, roles, and integrations based on your operational needs, ensuring consistency across properties while accommodating unique local requirements.

What is FCS1?

FCS1 is an all-in-one hospitality operations solution designed to simplify the management of tasks, requests, and communications across departments. It streamlines workflows, improves response times, and ensures service consistency through automation, real-time updates, and mobile accessibility.

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Is FCS1 mobile-friendly for on-the-go staff?

Yes. FCS1 features a mobile-first design that enables staff to receive updates, log tasks, and resolve issues directly from their mobile devices—no matter where they are on their property.

What are all the products under FCS1?

The full suite of FCS1 Products include FCS1 Jobs, FCS1 Cleaning, FCS1 Maintenance, FCS1 Incident Management, FCS1 Concierge, FCS1 Breakfast Attendance, FCS1 Inspection Task, FCS1 Call Accounting, and FCS1 Voicemail.

Does FCS1 integrate with our existing systems like PMS and PABX?

FCS1 is designed to integrate seamlessly with your existing systems, including Property Management Systems (PMS) and Private Automatic Branch Exchange (PABX). This enables real-time room status updates, automated job dispatch, and service request routing, reducing manual work, improving team coordination, and enhancing guest service.

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How does FCS provide support to its customers?

We provide 24/7 global support, multi-language local assistance in key regions, and a dedicated onboarding team to ensure a smooth transition. You’ll also get access to training resources and product updates.

How does FCS1 improve guest satisfaction?

By automating workflows and minimizing delays in service delivery, FCS1 helps hotel teams respond faster to guest needs, reducing complaints and enhancing the overall stay experience.

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Voices That Matter

Max Mei

Director of Style，W Shanghai – The Bund

FCS1 has been a game-changer for our housekeeping operations. Its stability and reliability ensure smooth daily workflows, while the mobile-first design keeps our team connected in real time. With better room tracking and automation, we've improved efficiency and enhanced our guest experience.

Case Study

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