Transform Your Hospitality Operations

FCS1, our all-in-one cloud platform is built to simplify and automate your daily operations. It connects housekeeping, guest services, and maintenance in one seamless solution, offering greater efficiency and communication to stay ahead.

Trusted By Leading Hotels Globally

Driving Operational Efficiency And Productivity

The all-in-one solution for your hotel operations. Optimize your operations, on the go, from any device.

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Operational Agility

We believe that no two hotels are the same, and our solutions reflect that. We create flexible, adaptable solutions that allow hotels to customize the product to suit their specific operational needs.

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Empowering Growth

We don’t just provide software, we empower hotels to scale seamlessly as they grow. Our technology evolves with our clients, ensuring they remain ahead of the curve without complexity.

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Future-Ready

We continuously evolve to enhance both operational efficiency and guest experiences, ensuring hotels stay competitive and future-ready.

HOTEL OPERATIONS SUITE

Dive Into Our Products

FCS1 Jobs
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Dispatch tasks & guest requests

Streamline task and guest request management. Create, dispatch, and track every task in real-time.

Jobs
FCS1 Cleaning
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Streamline housekeeping

Assign cleaning tasks for guest rooms and public areas. Update room status, amenities usage, and minibar sales from your mobile to your PMS.

Cleaning
FCS1 Maintenance
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Optimize corrective & preventative maintenance

Setup, dispatch, and track progress of all maintenance orders from start to finish. Reduce costs and unplanned downtime with planned, scheduled maintenance.

Maintenance
FCS1 Incident Management
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Manage incidents & guest complaints

Track and document incidents on property. Automate notifications, escalations, resolutions and compensations based on pre-defined rules reducing downtime.

Incident Management
FCS1 Concierge
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Simplify baggage and valet management

Coordinate location, delivery, and retrieval of luggage and vehicles. Record all interactions and maintain an audit trail of guest belongings to mininize errors.

Concierge
FCS1 Breakfast Attendance
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Smart guest room cleaning scheduling

Gain visibility into daily guest flow with attendance tracking. Automate scheduled room cleanings to avoid disturbances to reduce wait times.

Breakfast Attendance
FCS1 Inspection Task
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Guided inspections, actionable tasks

Perform inspections and create custom checklists tailored to your property's standards. Instantly log observations, capture photos, assign follow-up tasks to the right team.

Inspection Task
FCS1 Call Accounting
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Call billing & interface solution

Integrate multiple PABX, PMS, and third-party solutions to enable accurate call tracking and billing. Connect different PMS and multiple properties into a single powerful platform.

Call Accounting
FCS1 Voicemail
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Phone communication solution for guests and staff

Access voicemail, wake-up calls, answering service, and more. Manage voice messages efficiently with personalized greetings and integration into your telephony system.

Voicemail
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FCS1 Jobs

Dispatch tasks & guest requests

Streamline task and guest request management. Create, dispatch, and track every task in real-time.

Learn More
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FCS1 Cleaning

Streamline housekeeping

Assign cleaning tasks for guest rooms and public areas. Update room status, amenities usage, & minibar sales from your mobile to your PMS.

Learn More
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FCS1 Maintenance

Optimize corrective & preventative maintenance

Setup, dispatch, and track progress of all maintenance orders from start to finish. Reduce costs and unplanned downtime with planned, scheduled maintenance.

Learn More
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FCS1 Incident Management

Manage incidents & guest complaints

Track and document incidents on property. Automate resolutions & compensations.

Learn More
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FCS1 Concierge

Simplify baggage and valet* management

Coordinate location, delivery, and retrieval of luggage and vehicles*. Record all interactions and maintain an audit trail of guest belongings to mininize errors. 

*coming soon

Learn More
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FCS1 Breakfast Attendance

Smart guest room cleaning scheduling

Automate room cleaning assignments while guests attend breakfast. 

Learn More
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FCS1 Inspection Task

Efficient and guided inspection

Perform inspections on-the-go and create follow-up tasks, directly from customized checklists.

Learn More
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FCS1 Call Accounting

Complete call billing & interface solution.

Integrate multiple PABX, PMS, and third-party solutions with billing functionalities. Connect different property systems and properties, with a single powerful tool to streamline complex integrations.

Learn More
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FCS1 Voicemail

Complete hotel phone communication solution for guests and staff.

Access voicemail, wake-up calls, answering service, and more.

Learn More

Shape Your Ideal Solution, Your Way

Discover how our full suite of solutions can meet your needs today.

Benefits

Redefine the way you manage your hotel operations and enhance guests' experiences.

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Sustainable
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Cloud
Infrastructure
a purple house with a sun in the backgrounda purple house with a sun in the background
On-Premise Available
a couple of balls sitting on top of each other
Seamless Integration
a purple and orange object with a white background
Fully
Customizable
a purple shield with a yellow key on it
Secure & Reliable
a pair of headphones with a speech bubblea pair of headphones with a speech bubble
24/7
Support
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Global Coverage
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Multiple Devices
a house with a purple roof and a yellow roof
Multiple
Properties
a purple and orange circle with the letter a in the middle
Multiple
Languages
a purple and orange flower in a purple vase
Easy Implementation
a purple circle with a leaf inside of it
Sustainable
a purple cloud with an orange dot on top of it
Cloud
Infrastructure
a purple house with a sun in the backgrounda purple house with a sun in the background
On-Premise Available
a purple and orange object with a white background
Fully
Customizable
a purple shield with a yellow key on it
Secure & Reliable
a pair of headphones with a speech bubble
24/7
Support
a purple ball with a yellow star on top of it
Global Coverage
a white background with a purple square and an orange dot
Multiple Devices
a house with a purple roof and a yellow roof
Multiple
Properties
a purple and orange circle with the letter a in the middle
Multiple
Languages
a purple and orange flower in a purple vase
Easy Implementation
a purple and orange object with a white background
Fully
Customizable
a pair of headphones with a speech bubblea pair of headphones with a speech bubble
24/7
Support
a purple ball with a yellow star on top of it
Global Coverage
a white background with a purple square and an orange dot
Multiple Devices
a house with a purple roof and a yellow roof
Multiple
Properties
a purple and orange circle with the letter a in the middle
Multiple
Languages
a purple and orange flower in a purple vase
Easy Implementation
a purple circle with a leaf inside of it
Sustainable
a purple cloud with an orange dot on top of it
Cloud
Infrastructure
a couple of balls sitting on top of each othera couple of balls sitting on top of each other
Seamless Integration
a purple house with a sun in the backgrounda purple house with a sun in the background
On-Premise Available
a purple and orange object with a white background
Fully
Customizable
a purple shield with a yellow key on it
Secure & Reliable
a pair of headphones with a speech bubble
24/7
Support
a purple ball with a yellow star on top of it
Global Coverage
a white background with a purple square and an orange dot
Multiple Devices
a house with a purple roof and a yellow roof
Multiple
Properties
a purple and orange circle with the letter a in the middle
Multiple
Languages
a purple and orange flower in a purple vase
Easy Implementation
a purple circle with a leaf inside of it
Sustainable
a purple cloud with an orange dot on top of it
Cloud
Infrastructure
a couple of balls sitting on top of each other
Seamless Integration
a purple house with a sun in the backgrounda purple house with a sun in the background
On-Premise Available
a purple and orange object with a white background
Fully
Customizable
a purple shield with a yellow key on it
Secure & Reliable
a house with a purple roof and a yellow roof
Multiple
Properties
a white background with a purple square and an orange dot
Multiple Devices
a white background with a purple square and an orange dot
Multiple Devices
a couple of balls sitting on top of each other
Seamless Integration
a purple house with a sun in the backgrounda purple house with a sun in the background
On-Premise Available
a purple circle with a leaf inside of it
Sustainable
a purple shield with a yellow key on it
Secure & Reliable
a pair of headphones with a speech bubble
24/7
Support
a purple ball with a yellow star on top of it
Global Coverage
a house with a purple roof and a yellow roof
Multiple
Properties
a purple and orange flower in a purple vase
Easy Implementation
a purple circle with a leaf inside of it
Sustainable
a couple of balls sitting on top of each other
Seamless Integration
a purple and orange object with a white background
Fully
Customizable
a purple house with a sun in the backgrounda purple house with a sun in the background
On-Premise Available
a purple cloud with an orange dot on top of it
Cloud
Infrastructure
a purple and orange object with a white background
Fully
Customizable
a purple and orange circle with the letter a in the middle
Multiple
Languages
a purple shield with a yellow key on it
Secure & Reliable
a purple cloud with an orange dot on top of it
Cloud
Infrastructure
a pair of headphones with a speech bubble
24/7
Support
a purple ball with a yellow star on top of it
Global Coverage
a purple and orange flower in a purple vase
Easy Implementation
a purple and orange circle with the letter a in the middle
Multiple
Languages
HOTEL OPERATIONS SUITE

Dive Into Our
Features

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Dashboards

A snapshot of your operations, at a glance.

Get an overview of your hotel and team’s performance, in real time.

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Automation

Boost productivity, the simple way.

Increase effectiveness by automating your team’s workflows. Fully traceable, fully automated.

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Escalation

Elevate guest experience, without hassle.

Stay on top of every task & request to completion, with multi-level escalation.

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eRequest

Increase satisfaction, one request at a time.

Self-service menu, from your guests’ rooms, to their doors. Fully contactless, with automation & escalation.

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Reports

Get valuable insights, in one click.

Make data-driven decisions and track your KPIs with comprehensive reporting tools.

Big Or Small, We Fit Your Needs

FCS1 is versatile, adaptable and designed to meet every hotel’s needs,
from 20-room boutique hotels, to 5000-room casino hotels.

Full Suite Hospitality Products

Sync your Property Management System (PMS) with pre-built APIs for in-room controls and more, connecting to FCS1 for real-time, two-way updates from any device. From room status and guest data to minibar and linen changes, experience the full power of FCS1.

You Asked. We Answered

Have more? Contact us.
Is FCS1 suitable for all types of hotels?

FCS1 is built to scale with your business—whether you're managing a single boutique property, a full-service resort, or an entire portfolio of hotels across multiple locations. Its flexible architecture allows you to configure workflows, roles, and integrations based on your operational needs, ensuring consistency across properties while accommodating unique local requirements.

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What is FCS1?

FCS1 is an all-in-one hospitality operations solution designed to simplify the management of tasks, requests, and communications across departments. It streamlines workflows, improves response times, and ensures service consistency through automation, real-time updates, and mobile accessibility.

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Is FCS1 mobile-friendly for on-the-go staff?

Yes. FCS1 features a mobile-first design that enables staff to receive updates, log tasks, and resolve issues directly from their mobile devices—no matter where they are on their property.

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What are all the products under FCS1?

The full suite of FCS1 Products include FCS1 Jobs, FCS1 Cleaning, FCS1 Maintenance, FCS1 Incident Management, FCS1 Concierge, FCS1 Breakfast Attendance, FCS1 Inspection Task, FCS1 Call Accounting, and FCS1 Voicemail.

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Does FCS1 integrate with our existing systems like PMS and PABX?

FCS1 is designed to integrate seamlessly with your existing systems, including Property Management Systems (PMS) and Private Automatic Branch Exchange (PABX). This enables real-time room status updates, automated job dispatch, and service request routing, reducing manual work, improving team coordination, and enhancing guest service.

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How does FCS provide support to its customers?

We provide 24/7 global support, multi-language local assistance in key regions, and a dedicated onboarding team to ensure a smooth transition. You’ll also get access to training resources and product updates.

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How does FCS1 improve guest satisfaction?

By automating workflows and minimizing delays in service delivery, FCS1 helps hotel teams respond faster to guest needs, reducing complaints and enhancing the overall stay experience.

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a World of Possibilities

Empowering Globally, Speaking Locally

Embrace our solution in 21 languages for seamless collaboration and unparalleled accessibility. Ensure effective communication, anywhere in the world.

Built to meet the diverse needs of hotels of all sizes, FCS1 integrates effortlessly with existing Property Management Systems (PMS) enhancing guest satisfaction while improving operational performance. With over 35 powerful features, it equips hotels with the tools they need to thrive in today’s fast-paced environment.

Voices That Matter

Name
Title, Company

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Sergio De Paulo
CEO - IHG Group

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Sergio De Paulo
CEO - IHG Group

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Max Mei
Director of Style,W Shanghai – The Bund

FCS1 has been a game-changer for our housekeeping operations. Its stability and reliability ensure smooth daily workflows, while the mobile-first design keeps our team connected in real time. With better room tracking and automation, we've improved efficiency and enhanced our guest experience.

Let’s Keep Your Hotel Running Smoothly

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