FCS1 Concierge

Baggage and valet management with real-time tracking.

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Key Benefits

Automate baggage and valet operations, delivering quicker service, cost savings, and exceptional guest satisfaction.

Reduce wait time

Guests enjoy faster service with automated processes for baggage and valet management.

Faster deposits & retrievals

Real-time tracking speeds up handling, reduces errors, and improves staff efficiency, saving time and costs.

Improved guest experience

Minimized disruptions and personalized service enhance satisfaction, even for the most demanding guests.

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Baggage and Valet Management

Manage guest baggage arrivals, vehicle arrival and registration, with real-time tracking, tagging to ensure prompt returns and retrievals.

Automated Baggage Tagging

Concierge issues a unique QR Code baggage tag for the guest, automatically logging each item(s) details, status, and storage location.

Valet Parking Service

Keep every valet order organized with comprehensive records, including vehicle license plates, parking locations, photos, and owner details for seamless management and quick retrieval.

Job & Maintenance Order Management

Easily create, track, and complete orders with escalation support.
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Monitor all active and completed orders in a centralized dashboard for better visibility and control.

Order Reports

Generate detailed reports for Job Orders (JO) and Maintenance Orders (MO) to track task status, completion rates, and operational efficiency.

Built-in Messenger

Enhance team communication with an integrated chat feature, enabling real-time messaging for faster collaboration and task coordination.

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Full Suite Hospitality Products. Seamless Integration.

Sync your PMS, in-room controls, and more to FCS1 for two-way updates, in real time, from any device.

From room status & guest data, to mini bar and linen posting, add FCS1 to your stack and experience the power of integration.

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You Asked. We Answered

Have more? Contact us.

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What is FCS1 and how does it support hotel operations?

FCS1 is a modular hospitality operations platform designed to simplify the management of tasks, requests, and communications across departments. It streamlines workflows, improves response times, and ensures service consistency through automation, real-time updates, and mobile accessibility.

What are all the products under FCS1?

The full suite of FCS1 Products include FCS1 Jobs, FCS1 Cleaning, FCS1 Maintenance, FCS1 Incident Management, FCS1 Concierge, FCS1 Breakfast Attendance, FCS1 Inspection Task, FCS1 Call Accounting, and FCS1 Voicemail.

Does FCS1 integrate with our existing systems like PMS and PABX?

Absolutely. FCS1 is built to integrate seamlessly with leading PMS, PABX, and other third-party systems, allowing smooth data flow between platforms.

What kind of support does FCS offer after implementation?

We provide 24/7 global support, multi-language local assistance in key regions, and a dedicated onboarding team to ensure a smooth transition. You’ll also get access to training resources and product updates.

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Voices That Matter

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