FCS1 Call Accounting

Simplifies guest billing and connects multiple properties for flexible, efficient financial operations.

Key Benefits

Gain insights with detailed reports, save time, reduce costs, and boost revenue while ensuring a smooth experience for staff and guests.

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Call reporting

Monitor call patterns, durations, and destinations to improve operations, and ensure compliance with communication policies.

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Revenue Growth

Unlock new revenue streams by billing guest calls and providing clear charge breakdowns, boosting profitability.

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Operational Efficiency

Centralize guests' charges for calls, minibar, F&B, VOD services, Internet, and more.

Full Suite Hospitality Products. Seamless Integration.

Sync your PMS, in-room controls, and more, for two-way updates, in real time, from any device.

From room status & guest data, to mini bar and linen posting, add our solutions to your stack and experience the power of integration.

You Asked. We Answered

Have more? Contact us.
Is FCS1 suitable for all types of hotels?

FCS1 is built to scale with your business—whether you're managing a single boutique property, a full-service resort, or an entire portfolio of hotels across multiple locations. Its flexible architecture allows you to configure workflows, roles, and integrations based on your operational needs, ensuring consistency across properties while accommodating unique local requirements.

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What is FCS1?

FCS1 is an all-in-one hospitality operations solution designed to simplify the management of tasks, requests, and communications across departments. It streamlines workflows, improves response times, and ensures service consistency through automation, real-time updates, and mobile accessibility.

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Is FCS1 mobile-friendly for on-the-go staff?

Yes. FCS1 features a mobile-first design that enables staff to receive updates, log tasks, and resolve issues directly from their mobile devices—no matter where they are on their property.

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What are all the products under FCS1?

The full suite of FCS1 Products include FCS1 Jobs, FCS1 Cleaning, FCS1 Maintenance, FCS1 Incident Management, FCS1 Concierge, FCS1 Breakfast Attendance, FCS1 Inspection Task, FCS1 Call Accounting, and FCS1 Voicemail.

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Does FCS1 integrate with our existing systems like PMS and PABX?

FCS1 is designed to integrate seamlessly with your existing systems, including Property Management Systems (PMS) and Private Automatic Branch Exchange (PABX). This enables real-time room status updates, automated job dispatch, and service request routing, reducing manual work, improving team coordination, and enhancing guest service.

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How does FCS provide support to its customers?

We provide 24/7 global support, multi-language local assistance in key regions, and a dedicated onboarding team to ensure a smooth transition. You’ll also get access to training resources and product updates.

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How does FCS1 improve guest satisfaction?

By automating workflows and minimizing delays in service delivery, FCS1 helps hotel teams respond faster to guest needs, reducing complaints and enhancing the overall stay experience.

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Voices That Matter

Name
Title, Company

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Sergio De Paulo
CEO - IHG Group

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Sergio De Paulo
CEO - IHG Group

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Max Mei
Director of Style,W Shanghai – The Bund

FCS1 has been a game-changer for our housekeeping operations. Its stability and reliability ensure smooth daily workflows, while the mobile-first design keeps our team connected in real time. With better room tracking and automation, we've improved efficiency and enhanced our guest experience.

Transform Your Hotel’s Operations