FCS1 Incident Management
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Trusted by hotels around the world
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Key Benefits
Manage all incidents - service lapses, accidents, altercations, medical emergencies, and more - for your guests, staff, or residents.
Assign compensation depending on severity, and post costs to the right cost centers, in a few clicks.
Avoid recurring problems by analyzing incidents, finding the main causes, and lowering compensation costs.
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Full Suite Hospitality Products. Seamless Integration.
You Asked. We Answered.
FCS1 is designed to adapt to different property sizes and structures with ease. Small, medium, and large hotels can use FCS1 without compromising on efficiency.
FCS1 has extensive integration capabilities and open API, ensuring seamless integration into your hotel’s Property Management System (PMS) and third-party solutions (In-room control, BMSs, and more). For more information, visit our integrations page.
Yes, FCS1 is a multi-property solution. Our solution can be adapted to the unique challenges and settings of each property. Additionally, users can easily switch between properties to view statuses and take actions, as needed.
FCS1 is an intuitive and user-friendly solution, making implementation and staff adoption straight-forward and easy. The FCS team provides comprehensive training and support, and the solution’s ease of use minimizes any learning curve.
What Our Customers Say
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With 791 guest rooms and extensive meeting spaces, public areas and back offices, we needed a sophisticated solution to support our operational departments, which we found with FCS1. The customer service and support have been excellent and made a very accelerated implementation possible. FCS1 is an excellent tool for hotels to improve efficiencies and after extensive research, we are convinced that it is the best option available on the market for us and I can recommend the system to other hotels.
With 791 guest rooms and extensive meeting spaces, public areas and back offices, we needed a sophisticated solution to support our operational departments, which we found with FCS1. The customer service and support have been excellent and made a very accelerated implementation possible. FCS1 is an excellent tool for hotels to improve efficiencies and after extensive research, we are convinced that it is the best option available on the market for us and I can recommend the system to other hotels.
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Thanks to FCS1, we've got everything under control behind the scenes. It's like having a backstage pass to our operations, allowing us to handle guest requests flawlessly. Plus, with its real-time tracking and integration with our PMS, we're always in the know about every aspect of our daily business. FCS1 has truly transformed our operations and helps us to focus what matters the most, our guest!
With 791 guest rooms and extensive meeting spaces, public areas and back offices, we needed a sophisticated solution to support our operational departments, which we found with FCS1. The customer service and support have been excellent and made a very accelerated implementation possible. FCS1 is an excellent tool for hotels to improve efficiencies and after extensive research, we are convinced that it is the best option available on the market for us and I can recommend the system to other hotels.
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