Transform Your Hospitality Operations
Trusted By Leading Hotels Globally
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Driving Operational Efficiency And Productivity
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We believe that no two hotels are the same, and our solutions reflect that. We create flexible, adaptable solutions that allow hotels to customize the product to suit their specific operational needs.
We don’t just provide software; we empower hotels to scale seamlessly as they grow. Our technology evolves with our clients, ensuring they remain ahead of the curve without unnecessary complexity.
We continuously evolve to enhance both operational efficiency and guest experiences, ensuring hotels stay competitive and future-ready.
Dive Into Our Products
Dispatch tasks & guest requests
Streamline task and guest request management. Create, dispatch, and track every task in real-time.
Streamline housekeeping
Assign cleaning tasks for guest rooms and public areas. Update room status, amenities usage, & minibar sales from your mobile to your PMS.
Optimize corrective & preventative maintenance
Setup, dispatch, and track progress of all maintenance orders from start to finish. Reduce costs and unplanned downtime with planned, scheduled maintenance.
Manage incidents & guest complaints
Track and document incidents on property. Automate resolutions & compensations.
Simplify baggage and valet* management
Coordinate location, delivery, and retrieval of luggage and vehicles*. Record all interactions and maintain an audit trail of guest belongings to mininize errors.
*coming soon
Smart guest room cleaning scheduling
Automate room cleaning assignments while guests attend breakfast.
Efficient and guided inspection
Perform inspections on-the-go and create follow-up tasks, directly from customized checklists.
Call billing & interface solution
Integrate multiple PABX, PMS, and third-party solutions with billing functionalities. Connect different property systems and properties, with a single powerful tool to streamline complex integrations.
Phone communication solution for guests and staff
Access voicemail, wake-up calls, answering service, and more.
Dispatch tasks & guest requests
Streamline task and guest request management. Create, dispatch, and track every task in real-time.
Streamline housekeeping
Assign cleaning tasks for guest rooms and public areas. Update room status, amenities usage, & minibar sales from your mobile to your PMS.
Optimize corrective & preventative maintenance
Setup, dispatch, and track progress of all maintenance orders from start to finish. Reduce costs and unplanned downtime with planned, scheduled maintenance.
Manage incidents & guest complaints
Track and document incidents on property. Automate resolutions & compensations.
Simplify baggage and valet* management
Coordinate location, delivery, and retrieval of luggage and vehicles*. Record all interactions and maintain an audit trail of guest belongings to mininize errors.
*coming soon
Smart guest room cleaning scheduling
Automate room cleaning assignments while guests attend breakfast.
Efficient and guided inspection
Perform inspections on-the-go and create follow-up tasks, directly from customized checklists.
Complete call billing & interface solution.
Integrate multiple PABX, PMS, and third-party solutions with billing functionalities. Connect different property systems and properties, with a single powerful tool to streamline complex integrations.
Complete hotel phone communication solution for guests and staff.
Access voicemail, wake-up calls, answering service, and more.
Pick & Choose Modules To Fit Your Needs
Choose the product & features to meet your current needs. Or get the full suite for maximum impact.
Benefits
Infrastructure
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Customizable
Support
Properties
Languages
Infrastructure
Customizable
Support
Properties
Languages
Customizable
Support
Properties
Languages
Infrastructure
Customizable
Support
Properties
Languages
Infrastructure
Customizable
Properties
Support
Properties
Customizable
Infrastructure
Customizable
Languages
Infrastructure
Support
Languages
Dive Into Our
Features
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A snapshot of your operations, at a glance.
Get an overview of your hotel and team’s performance, in real time.
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Boost productivity, the simple way.
Increase effectiveness by automating your team’s workflows. Fully traceable, fully automated.
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Elevate guest experience, without hassle.
Stay on top of every task & request to completion, with multi-level escalation.
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Increase satisfaction, one request at a time.
Self-service menu, from your guests’ rooms, to their doors. Fully contactless, with automation & escalation.
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Get valuable insights, in one click.
Make data-driven decisions and track your KPIs with comprehensive reporting tools.
A snapshot of your operations, at a glance.
Get an overview of your hotel and team’s performance, in real time.
Boost productivity, the simple way.
Increase effectiveness by automating your team’s workflows. Fully traceable, fully automated.
Elevate guest experience, without hassle.
Stay on top of every task & request to completion, with multi-level escalation.
Increase satisfaction, one request at a time.
Self-service menu, from your guests’ rooms, to their doors. Fully contactless, with automation & escalation.
Get valuable insights, in one click.
Make data-driven decisions and track your KPIs with comprehensive reporting tools.
Big Or Small, We Fit Your Needs
Full Suite Hospitality Products. Seamless Integration.
You Asked. We Answered
FCS Solutions is designed to cater to a wide range of hospitality businesses, including boutique hotels, resorts, serviced apartments, and global hotel chains. Our modular approach ensures scalability to meet the needs of any property size.
FCS1 is the core of FCS Solutions, designed to simplify and enhance hotel operations. As a flagship product, FCS1 unifies essential operational tools, enabling hotels to streamline workflows, automate repetitive tasks, and improve collaboration across teams. With its intuitive interface and robust features, FCS1 empowers hotels to deliver better guest experiences while driving operational efficiency. Tailored to meet the dynamic needs of modern hospitality, FCS1 is the foundation for smarter, more adaptable hotel management.
Implementation timelines depend on your hotel’s size and needs, but our expert team ensures a smooth and efficient onboarding process.
Yes, FCS Solutions is highly configurable to match your specific operational requirements, ensuring optimal efficiency and guest satisfaction.
We provide 24/7 multilingual support through our global network of service centers. Our dedicated team ensures quick resolution of issues and continuous assistance to help you maximize the value of our solutions.
Voices That Matter
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With 791 guest rooms and extensive meeting spaces, public areas and back offices, we needed a sophisticated solution to support our operational departments, which we found with FCS1. The customer service and support have been excellent and made a very accelerated implementation possible. FCS1 is an excellent tool for hotels to improve efficiencies and after extensive research, we are convinced that it is the best option available on the market for us and I can recommend the system to other hotels.
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Thanks to FCS1, we've got everything under control behind the scenes. It's like having a backstage pass to our operations, allowing us to handle guest requests flawlessly. Plus, with its real-time tracking and integration with our PMS, we're always in the know about every aspect of our daily business. FCS1 has truly transformed our operations and helps us to focus what matters the most, our guest!
With 791 guest rooms and extensive meeting spaces, public areas and back offices, we needed a sophisticated solution to support our operational departments, which we found with FCS1. The customer service and support have been excellent and made a very accelerated implementation possible. FCS1 is an excellent tool for hotels to improve efficiencies and after extensive research, we are convinced that it is the best option available on the market for us and I can recommend the system to other hotels.
Empowering Globally, Speaking Locally
Let’s Keep Your Hotel Running Smoothly
