Transform Your Hospitality Operations
Trusted By Leading Hotels Globally
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Driving Operational Efficiency And Productivity
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We believe that no two hotels are the same, and our solutions reflect that. We create flexible, adaptable solutions that allow hotels to customize the product to suit their specific operational needs.
We don’t just provide software; we empower hotels to scale seamlessly as they grow. Our technology evolves with our clients, ensuring they remain ahead of the curve without complexity.
We continuously evolve to enhance both operational efficiency and guest experiences, ensuring hotels stay competitive and future-ready.
Dive Into Our Products
Dispatch tasks & guest requests
Streamline task and guest request management. Create, dispatch, and track every task in real-time.
Streamline housekeeping
Assign cleaning tasks for guest rooms and public areas. Update room status, amenities usage, and minibar sales from your mobile to your PMS.
Optimize corrective & preventative maintenance
Setup, dispatch, and track progress of all maintenance orders from start to finish. Reduce costs and unplanned downtime with planned, scheduled maintenance.
Manage incidents & guest complaints
Track and document incidents on property. Automate notifications, escalations, resolutions and compensations based on pre-defined rules reducing downtime.
Simplify baggage and valet management
Coordinate location, delivery, and retrieval of luggage and vehicles. Record all interactions and maintain an audit trail of guest belongings to mininize errors.
Smart guest room cleaning scheduling
Gain visibility into daily guest flow with attendance tracking. Automate scheduled room cleanings to avoid disturbances to reduce wait times.
Guided inspections, actionable tasks
Perform inspections and create custom checklists tailored to your property's standards. Instantly log observations, capture photos, assign follow-up tasks to the right team.
Call billing & interface solution
Integrate multiple PABX, PMS, and third-party solutions to enable accurate call tracking and billing. Connect different PMS and multiple properties into a single powerful platform.
Phone communication solution for guests and staff
Access voicemail, wake-up calls, answering service, and more. Manage voice messages efficiently with personalized greetings and integration into your telephony system.
Dispatch tasks & guest requests
Streamline task and guest request management. Create, dispatch, and track every task in real-time.
Streamline housekeeping
Assign cleaning tasks for guest rooms and public areas. Update room status, amenities usage, & minibar sales from your mobile to your PMS.
Optimize corrective & preventative maintenance
Setup, dispatch, and track progress of all maintenance orders from start to finish. Reduce costs and unplanned downtime with planned, scheduled maintenance.
Manage incidents & guest complaints
Track and document incidents on property. Automate resolutions & compensations.
Simplify baggage and valet* management
Coordinate location, delivery, and retrieval of luggage and vehicles*. Record all interactions and maintain an audit trail of guest belongings to mininize errors.
*coming soon
Smart guest room cleaning scheduling
Automate room cleaning assignments while guests attend breakfast.
Efficient and guided inspection
Perform inspections on-the-go and create follow-up tasks, directly from customized checklists.
Complete call billing & interface solution.
Integrate multiple PABX, PMS, and third-party solutions with billing functionalities. Connect different property systems and properties, with a single powerful tool to streamline complex integrations.
Complete hotel phone communication solution for guests and staff.
Access voicemail, wake-up calls, answering service, and more.
Shape Your Ideal Solution, Your Way
Discover how our full suite of solutions can meet your needs today.
Benefits
Infrastructure
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Customizable
Support
Properties
Languages
Infrastructure
Customizable
Support
Properties
Languages
Customizable
Support
Properties
Languages
Infrastructure
Customizable
Support
Properties
Languages
Infrastructure
Customizable
Properties
Support
Properties
Customizable
Infrastructure
Customizable
Languages
Infrastructure
Support
Languages
Dive Into Our
Features
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A snapshot of your operations, at a glance.
Get an overview of your operations and team’s performance, monitor trends, issues and make informed decisions.
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Boost productivity, the simple way.
Increase effectiveness by automating your team’s workflows. Fully traceable, fully automated.
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Elevate guest experience, without hassle.
Stay on top of every task and request from start to completion, with multi-level escalation.
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Increase satisfaction, one request at a time.
Empower guests to access the self-service menu from their rooms - fully contactless, with built-in automation and smart escalation.
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Get valuable insights, in one click.
Gain clarity and control with reporting tools that help you track KPIs and make smarter, data-driven decisions.
A snapshot of your operations, at a glance.
Get an overview of your hotel and team’s performance, in real time.
Boost productivity, the simple way.
Increase effectiveness by automating your team’s workflows. Fully traceable, fully automated.
Elevate guest experience, without hassle.
Stay on top of every task & request to completion, with multi-level escalation.
Increase satisfaction, one request at a time.
Self-service menu, from your guests’ rooms, to their doors. Fully contactless, with automation & escalation.
Get valuable insights, in one click.
Make data-driven decisions and track your KPIs with comprehensive reporting tools.
Big Or Small, We Fit Your Needs
Full Suite Hospitality Products
You Asked. We Answered
FCS1 is a modular hospitality operations platform designed to simplify the management of tasks, requests, and communications across departments. It streamlines workflows, improves response times, and ensures service consistency through automation, real-time updates, and mobile accessibility.
The full suite of FCS1 Products include FCS1 Jobs, FCS1 Cleaning, FCS1 Maintenance, FCS1 Incident Management, FCS1 Concierge, FCS1 Breakfast Attendance, FCS1 Inspection Task, FCS1 Call Accounting, and FCS1 Voicemail.
Absolutely. FCS1 is built to integrate seamlessly with leading PMS, PABX, and other third-party systems, allowing smooth data flow between platforms.
We provide 24/7 global support, multi-language local assistance in key regions, and a dedicated onboarding team to ensure a smooth transition. You’ll also get access to training resources and product updates.
Empowering Globally, Speaking Locally
Voices That Matter
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FCS1 has been a game-changer for our housekeeping operations. Its stability and reliability ensure smooth daily workflows, while the mobile-first design keeps our team connected in real time. With better room tracking and automation, we've improved efficiency and enhanced our guest experience.
Let’s Keep Your Hotel Running Smoothly
