FCS1 Concierge

Store, Deliver & Pick-up

Baggage and valet management with real-time tracking.

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What Drives Results

From Arrival to Departure

Automate baggage and valet operations, delivering quicker service, cost savings, and exceptional guest satisfaction

Reduce wait time

Guests enjoy faster service with automated processes for baggage and valet management.

Faster deposits & retrievals

Real-time tracking speeds up handling, reduces errors, and improves staff efficiency, saving time and costs.

Improved guest experience

Minimized disruptions and personalized service enhance satisfaction, even for the most demanding guests.

FCS1 Concierge​

Baggage and valet management, simplified.

Concierge
Features

Baggage and Valet Management

Manage guest baggage arrivals, vehicle arrival and registration, with real-time tracking, tagging to ensure prompt returns and retrievals.

Features

Automated Baggage Tagging

Concierge issues a unique QR Code baggage tag for the guest, automatically logging each item(s) details, status, and storage location.

Features

Valet Parking Service

Keep every valet order organized with comprehensive records, including vehicle license plates, parking locations, photos, and owner details for seamless management and quick retrieval.

Dive Into Our Products

Transform your hotel’s potential with innovative property management software designed for visionary leaders. Optimize operations and delight your guests.

FCS1 JOBs

Manage Tasks & Guest Requests

Enable real-time creation, assignment, and tracking to ensure every job is handled efficiently and effectively.

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FCS1 Maintenance

Maintain, Service & Track Every Asset

Streamline service maintenance with automated requests and scheduling, configurable to align with your operational priorities.

Maintenance
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FCS1 Cleaning

Refine Cleaning & Housekeeping Standards

Streamline operations, minimize delays, and empower teams with real-time assignments and automation.

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FCS1 Incident Management

Record, Log & Resolution of Cases

Record every detail of incident handling—from logging and monitoring from investigation to reporting.
Incident Management
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FCS1 Concierge

Store, Deliver & Pick-up

Baggage and valet management with real-time tracking.

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FCS1 Breakfast Attendance

Breakfast Attendance Automated

Connecting guest dining habits with operational efficiency for enhanced comfort and service.
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FCS1 Inspection Task

Precision in Action

Turn inspections into seamless workflows with smart quality management for sustained business continuity.

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FCS1 Call Accounting

Convert Communication Costs into Value

Enable real-time creation, assignment, and tracking to ensure every job is handled efficiently and effectively.

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FCS1 Voicemail

Delivering Clarity & Control

Connect Your PABX to VoIP with Digital or Analog Interfaces

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Voices that matter

What our clients are saying?

Thanks to FCS1, we've got everything under control behind the scenes. It's like having a backstage pass to our operations, allowing us to handle guest requests flawlessly. Plus, with its real-time tracking and integration with our PMS, we're always in the know about every aspect of our daily business. FCS1 has truly transformed our operations and helps us to focus what matters the most, our guest!
Alastair LairdInformation Systems Manager, Hilton Adelaide
Alastair Laird
With 791 guest rooms and extensive meeting spaces, public areas and back offices, we needed a sophisticated solution to support our operational departments, which we found with FCS1. The customer service and support have been excellent and made a very accelerated implementation possible. FCS1 is an excellent tool for hotels to improve efficiencies and after extensive research, we are convinced that it is the best option available on the market for us and I can recommend the system to other hotels.
Burak GuresInformation Systems Manager, Hilton Adelaide
Hilton Adelaide

Partners

Full Suite Hospitality Products, Integrated

Sync your PMS, in-room controls, and more to FCS1 for two-way updates, in real time, from any device.

From room status & guest data, to mini bar and linen posting, add FCS1 to your stack and experience the power of integration.